Shipping policy

Customer service is the key to our success at Kites and More; as we strive to become Number 1 for all things Kite-surfing in Europe. However, offering the very best advice and products means very little unless we can actually deliver for our customers. To achieve this we work with selected couriers who share our passion for timely customer service, keeping you informed every step of the way.

For full details of our delivery schedule in your country please select the region below to learn more about our service, the timings and how we will dispatch your order.

Delivery to England, Scotland and Wales (excluding Highlands and Islands)

What are the delivery charges?

 

Orders

Under £150

Orders

Over £150

Mainland UK

£3.95

Free

Mainland UK - Next Day

£8.95

Free

Mainland UK - Next Day Before 1200

£14.95

£9.95

Mainland UK - Next Day Before 1030

£19.95

£14.95

Mainland UK - Saturday Delivery

£19.95

£14.95

When will my order be dispatched?

Orders placed Monday - Friday before 1300 hrs are dispatched the same day

Orders placed Monday - Friday after 1300 hrs are dispatched the next work day

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

Should your requirements differ from the above please call us on 02380 172186 to discuss your needs.

If there any issues with your order, you will be contacted promptly by a member of the Kites and More team.

How long will my order take to arrive?

We carry large volumes of stock and are therefore able to offer extremely quick delivery. Most orders received before 1400 hrs are offered on a next day delivery service. If not next day, your item will take no more than 3 days to arrive although we will always aim for quicker. If you have any questions about the service your order is on then place contact us help@kites-and-more.com

Can I have my order delivered on a Saturday?

Yes, although Saturday delivery is likely to incur a small additional charge. Should you have any questions please contact us directly to discuss your requirements.

How can will I know my order has been sent?

At the time of dispatch you will be notified by email that your order is on it's way to you.

How can I track my delivery?

Small items such as clothing, dry bags etc are usually sent via Royal Mail. In this instance you will be sent a tracking code via email allowing you to follow your order.

Large items such as kiteboards, kites etc are sent via our dedicated courier service. For deliveries within the United Kingdom, Republic of Island, Channel Isle and Isle of Man this is Interlink Express. Should another courier be used you will be notified at the time of shipping. At the time of dispatch Kites and More pass your delivery details, mobile number and email address to the courier. The selected courier will then contact you with a notice of delivery. If it is Interlink Express you will be contacted with a day along with an hour’s window of delivery.

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Unchecked”.  If there is further refusal, please contact the us by phone or email us at help@kites-and-more.com

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

The very last bit …

Kites and More reserve the right to amend orders placed with incorrect delivery options without notice. Kites and More reserves the right to refuse any order and will advise the potential purchaser in reasonable time. Kites and More does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Kites and More is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

Delivery to Scottish Highlands and Islands (Channel Isles, Isle of Man, Isle of Wight, Northern Ireland, Scottish Islands & Scilly Isles)

What are the delivery charges?

Region

Orders Under £100

Orders Over £100

Items over 100 cm in Length (Per Item)

Alderney & Sark

£9.99

Free

£49.99

Guernsey

£9.99

Free

£49.99

Jersey

£9.99

Free

£49.99

Northern Ireland

£9.99

Free

£99.99

Isle of Man

£9.99

Free

£149.99

Isle of Wight

£9.99

Free

£49.99

Scottish Islands & Highlands

£9.99

Free

£79.99

 

I live in the Channel Isles (outside the EU), can I purchase ex VAT?

Yes, we are pleased to offer an export service for customers outside of the EU from our store in Southampton, England. Please contact us via kiteteam@kites-and-more.com or on 0044 2380 172189 to discuss your requirements.

When will my order be dispatched?

Orders placed Monday - Friday before 1300 hrs are dispatched the same day

Orders placed Monday - Friday after 1300 hrs are dispatched the next work day

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

If there any issues with your order, you will be contacted promptly by a member of the Kites and More team.

How long will my order take to arrive?

All orders destined to the Scottish Highlands and Islands are sent on at least a two day delivery service, although we will always for this as a minimum.

If for some reason this delivery service is not available you will be contacted by one of the Kites and More team.

Are there any other charges?

We highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  Kites and More is not responsible for these charges and if they are due you should be contacted by your customs office. Sadly, if Kites and More sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to Kites and More minus the total shipping and returns costs.

Can I have my order delivered on a Saturday?

Yes, this is possible. However it is likely to incur additional charges. Please contact us directly to discuss your requirements.

How can will I know my order has been sent?

At the time of dispatch you will be notified by email that your order is on it's way to you.

How can I track my delivery?

Small items such as clothing are usual sent via Royal Mail. In this instance you will be sent a tracking code via email allowing you to follow your order.

Large items such as kites, kiteboards etc are sent via a dedicated courier service. For deliveries within the United Kingdom, Republic of Island, Channel Isle and Isle of Man this is Interlink Express. Should another courier be used you will be notified at the time of shipping. At the time of dispatch Kites and More pass your delivery details, mobile number and email address to the courier who then contacts you with a notice of delivery. If it is Interlink Express you will be contacted with an hour’s window of delivery.

Please be aware that all deliveries from Kites and More require a signature at the time of their arrival.

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Unchecked”.  If there is further refusal, please contact the us by phone or email us at help@kites-and-more.com

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

The very last bit …

Kites and More reserve the right to amend orders placed with incorrect delivery options without notice. Kites and More reserves the right to refuse any order and will advise the potential purchaser in reasonable time. Kites and More does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Kites and More is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

Delivery to Europe

Brexit Notice

The United Kingdom has now left the European Union. All orders placed that are to be shipped to a country within the European Union are subject to 0% United Kingdom VAT. Therefore all pricing displayed when viewed from or shipped to an European territory is now exclusive of U.K VAT.
As a result, you the purchaser maybe liable for the Value Added Tax (sometimes called GST or TVA) in your country. These rates and import duties differ from country to country, so it is your responsibility to be mindful of this and have budgeted accordingly.

You should budget for any import taxes and duties that you may have to pay. Kites and More is not responsible for these charges and if they are due you should be contacted by your customs office. Sadly, if Kites and More sends an item out and it is then rejected by you the customer, you will receive a refund for the item when it is returned to Kites and More less the total returns shipping costs and any associated charges.

Please note that all product warranties are unaffected by Brexit and are still valid as per the manufacturers terms.

What are the delivery charges?

Country

Time to Deliver

Orders Under £200

Orders Over £200

Items over 100cm in Length (Per Item)

Inflatable SUPs

Albania

6 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Andorra

4 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Austria

3 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote


Calculated at Checkout

Belgium

2 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Bosnia and Herzegovina

6 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Bulgaria

5 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Croatia

6 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Cyprus

5 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Czech Republic

4 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Denmark

3 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Estonia

4 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Finland

5 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

France

3 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Germany

3 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Gibraltar

5 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Greece

7 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Hungary

5 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Iceland

5 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Italy

4 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Latvia

5 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Liechtenstein

3 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Lithuania

5 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Luxembourg

2 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Malta

5 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Monaco

3 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Montenegro

7 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Netherlands

2 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Norway

5 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Poland

5 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Portugal

5 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Republic of Ireland

2 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Romania

5 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Slovakia

4 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Slovenia

5 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Spain

4 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Sweden

5 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Switzerland

3 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

Ukraine

6 Days

Calculated at Checkout

Calculated at Checkout

 Email for a quote

Calculated at Checkout

 

 

When will my order be dispatched?

Orders placed Monday - Friday before 1300 hrs are dispatched the same day

Orders placed Monday - Friday after 1300 hrs are dispatched the next work day

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

If there any issues with your order, you will be contacted promptly by a member of the Kites and More team.

How long will my order take to arrive?

Deliveries to the EU are sent via a road freight service. Depending on your specified country for delivery this can take between 2 - 6 days.

Are there any other charges?

We highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  Kites and More is not responsible for these charges and if they are due you should be contacted by your customs office. Sadly, if Kites and More sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to Kites and More minus the total shipping and returns costs.

How can will I know my order has been sent?

At the time of dispatch you will be notified by email that your order is on it's way to you.

How can I track my delivery?

Small items such as clothing are usual sent via Royal Mail. In this instance you will be sent a tracking code via email allowing you to follow your order.

Large items such as kites, kiteboards are sent via a dedicated courier service. For deliveries within the United Kingdom, Republic of Island, Channel Isle and Isle of Man this is Interlink Express. Should another courier be used you will be notified at the time of shipping. At the time of dispatch Kites and More pass your delivery details, mobile number and email address to the courier who then contacts you with a notice of delivery. If it is Interlink Express you will be contacted with an hour’s window of delivery.

Please be aware that all deliveries from Kites and More require a signature at the time of their arrival.

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Unchecked”.  If there is further refusal, please contact the us by phone or email us at help@kites-and-more.com

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

The very last bit …

Kites and More reserve the right to amend orders placed with incorrect delivery options without notice. Kites and More reserves the right to refuse any order and will advise the potential purchaser in reasonable time. Kites and More does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Kites and More is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

International - including export without Tax

REST OF THE WORLD

What are the delivery charges?

Country

Orders Under £250

Orders Over £250


Items measuring over 100cm in length

Kitesurf Twin Tips

Inflatable SUPs & Wingsurfers

American Samoa

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Antigua and Barbuda

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Argentina

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Australia

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Azerbaijan

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Bahamas

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Bahrain

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Barbados

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Bermuda

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Bolivia

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Brazil

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

British Virgin Islands

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Canada

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

China

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Dominican Republic

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Egypt

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Fiji

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

French Guiana

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

French Polynesia

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

French Southern Territories

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Greenland

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Hong Kong

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Kazakhstan

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Macau

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Macedonia

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Mauritius

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Mexico

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Moldova

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Morocco

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

New Zealand

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Qatar

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Samoa

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Saudia Arabia

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Serbia

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Singapore

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

South Africa

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Tunisia

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

Turkey

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

United Arab Emirates

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

USA

Calculated at Checkout

Calculated at Checkout

Email for a quote

Calculated at Checkout

Calculated at Checkout

When will my order be dispatched?

Orders placed Monday - Friday before 1300 hrs are dispatched the same day.

Orders placed Monday - Friday after 1300 hrs are dispatched the next work day.

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

If there any issues with your order, you will be contacted promptly by a member of the Kites and More team!

I live outside of the United Kingdom (UK), can I purchase exclusive of Value Added Tax (VAT)?

Our website has the ability to recognize your browsing location and should display the pricing you are seeing accordingly. For example if you are based in the USA, then the price offered will be exclusive of VAT.

Please note however, if you are ordering from outside the UK yet shipping your order to an address within the UK, then your order will be subject to VAT.

If you experience issues with your order and would like some assistance please call us on 004423 8017 2189 or contact us via help@kites-and-more.com

Are there any other charges?

We highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  Kites and More is not responsible for these charges and if they are due you should be contacted by your customs office. Sadly, if Kites and More sends an item out and it is then rejected by the customer, you will receive a refund for the item when it is returned to us, less the total returns shipping costs and any associated charges.

How can will I know my order has been sent?

At the time of dispatch you will be notified via email that your order is on it's way to you.

How can I track my delivery?

At the time of dispatch you will be emailed details by the courier carrying your order along with a consignment number and a link to the track and trace section of the providers website.

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Damaged”.  If there is further refusal, please contact the us by phone or email us at help@kites-and-more.com

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

The very last bit …

Kites and More reserve the right to amend orders placed with incorrect delivery options without notice. Kites and More reserves the right to refuse any order and will advise the potential purchaser in reasonable time. Kites and More does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Kites and More is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

However, if you find an item you would like to purchase and are prepared to arrange collection, we are happy to work with you to make this as smooth as possible. Please contact us directly at help@kites-and-more.com or on +442380 172186.