Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at help@kites-and-more.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Process
Simply return the item(s) to us undamaged, unused and in its original packaging within 30 days of purchase.

Please enclose the returns slip or a copy of your invoice along with a note detailing the reason for the return.

The item(s) is your responsibility until it reaches us. For your own peace of mind, we recommend that you send the package using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.

Once your return has been delivered to us, please allow up to 5 days for your order to be refunded or exchanged. Please allow up to 5 working days for your refund to be processed by your payment provider.

Customers outside of the UK must follow the instructions below along with our standard returns procedure:

To help us deal with your return to us quickly and efficiently you must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document ( CN22 and/ or CN 23) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.

Our returns address is:
Kites and More - Returns Dept
Woodmill
Woodmill Lane
Southampton
SO18 2JR

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  Please get in touch if you have questions or concerns about your specific item.

Warranty claim - If you think your item is faulty and you would like to return it, please get in touch with our Warranty Team to start a warranty claim.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.