Customer service is the key to our success at Kites and More; as we strive to become Number 1 for all things Kite-surfing in Europe. However, offering the very best advice and products means very little unless we can actually deliver for our customers. To achieve this we work with selected couriers who share our passion for timely customer service, keeping you informed every step of the way.

For full details of our delivery schedule in your country please select the region below to learn more about our service, the timings and how we will dispatch your order.

Delivery to England, Scotland and Wales (excluding Highlands and Islands)

What are the delivery charges?

 

Orders

Under £100

Orders

Over £100

Mainland UK£3.95Free
Mainland UK - Next Day£8.95Free
Mainland UK - Next Day Before 1200£14.95£9.95
Mainland UK - Next Day Before 1030£19.95£14.95
Mainland UK - Saturday Delivery

£19.95

£14.95

When will my order be dispatched?

Orders placed Monday - Friday before 1400 hrs are dispatched the same day

Orders placed Monday - Friday after 1400 hrs are dispatched the next work day

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

Should your requirements differ from the above please call us on 07469 850628 to discuss your needs.

If there any issues with your order, you will be contacted promptly by a member of the Kites and More team.

How long will my order take to arrive?

We carry large volumes of stock and are therefore able to offer extremely quick delivery. Most orders received before 1400 hrs are offered on a next day delivery service. If not next day, your item will take no more than 3 days to arrive although we will always aim for quicker. If you have any questions about the service your order is on then place contact us customerservices@kites-and-more.com

Can I have my order delivered on a Saturday?

Yes, although Saturday delivery is likely to incur a small additional charge. Should you have any questions please contact us directly to discuss your requirements.

How can will I know my order has been sent?

At the time of dispatch you will be notified by email that your order is on it's way to you.

How can I track my delivery?

Small items such as clothing, dry bags etc are usually sent via Royal Mail. In this instance you will be sent a tracking code via email allowing you to follow your order.

Large items such as kiteboards, kites etc are sent via our dedicated courier service. For deliveries within the United Kingdom, Republic of Island, Channel Isle and Isle of Man this is Interlink Express. Should another courier be used you will be notified at the time of shipping. At the time of dispatch Kites and More pass your delivery details, mobile number and email address to the courier. The selected courier will then contact you with a notice of delivery. If it is Interlink Express you will be contacted with a day along with an hour’s window of delivery.

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Unchecked”.  If there is further refusal, please contact the us by phone or email us at customerservices@kites-and-more.com

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

The very last bit …

Kites and More reserve the right to amend orders placed with incorrect delivery options without notice. Kites and More reserves the right to refuse any order and will advise the potential purchaser in reasonable time. Kites and More does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Kites and More is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

Delivery to Scottish Highlands and Islands (Channel Isles, Isle of Man, Isle of Wight, Northern Ireland, Scottish Islands & Scilly Isles)

What are the delivery charges?

RegionOrders Under £100Orders Over £100Windsurf Rigs 
Alderney£7.95Free£49.99       
Guernsey£7.95Free£49.99
Jersey£7.95Free£49.99
Sark£7.95Free£49.99
Isle of Man£7.95Free£49.99
Isle of Wight£7.95Free£49.99
Scottish Islands£7.95Free£49.99


I live in the Channel Isles (outside the EU), can I purchase ex VAT?

Yes, we are pleased to offer an export service for customers outside of the EU from our store in Southampton, England. Please contact us via kiteteam@kites-and-more.com or on 0044 7469 850628 to discuss your requirements.

When will my order be dispatched?

Orders placed Monday - Friday before 1400 hrs are dispatched the same day

Orders placed Monday - Friday after 1400 hrs are dispatched the next work day

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

If there any issues with your order, you will be contacted promptly by a member of the Kites and More team.

How long will my order take to arrive?

All orders destined to the Scottish Highlands and Islands are sent on at least a two day delivery service, although we will always for this as a minimum.

If for some reason this delivery service is not available you will be contacted by one of the Kites and More team.

Are there any other charges?

We highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  Kites and More is not responsible for these charges and if they are due you should be contacted by your customs office. Sadly, if Kites and More sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to Kites and More minus the total shipping and returns costs.

Can I have my order delivered on a Saturday?

Yes, this is possible. However it is likely to incur additional charges. Please contact us directly to discuss your requirements.

How can will I know my order has been sent?

At the time of dispatch you will be notified by email that your order is on it's way to you.

How can I track my delivery?

Small items such as clothing are usual sent via Royal Mail. In this instance you will be sent a tracking code via email allowing you to follow your order.

Large items such as kites, kiteboards etc are sent via a dedicated courier service. For deliveries within the United Kingdom, Republic of Island, Channel Isle and Isle of Man this is Interlink Express. Should another courier be used you will be notified at the time of shipping. At the time of dispatch Kites and More pass your delivery details, mobile number and email address to the courier who then contacts you with a notice of delivery. If it is Interlink Express you will be contacted with an hour’s window of delivery.

Please be aware that all deliveries from Kites and More require a signature at the time of their arrival.

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Unchecked”.  If there is further refusal, please contact the us by phone or email us at customerservices@kites-and-more.com

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

The very last bit …

Kites and More reserve the right to amend orders placed with incorrect delivery options without notice. Kites and More reserves the right to refuse any order and will advise the potential purchaser in reasonable time. Kites and More does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Kites and More is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

Delivery to Europe

What are the delivery charges?

CountryTime to DeliverOrders Under £150Orders Over £150 TwinTips/ Foil Set-Up / Windsurf Rigs
 Inflatable SUPs 
Albania6 Days£29.99Free Email for a quote Email for a quote 
Andorra4 Days£39.99Free Email for a quote £99.99 
Austria3 Days£9.99Free £49.99 Free 
Belgium2 Days£9.99Free £49.99 Free 
Bosnia and Herzegovina6 Days
£29.99Free Email for a quote Email for a quote 
Bulgaria5 Days£19.99Free Email for a quote Free 
Croatia 6 Days£9.99Free £49.99 Free 
Cyprus5 Days£39.99Free Email for a quote £99.99 
Czech Republic4 Days£9.99Free £49.99 Free 
Denmark3 Days£9.99Free £49.99 Free 
Estonia4 Days£9.99Free £49.99 Free 
Finland5 Days£9.99Free £49.99 Free 
France3 Days£9.99Free £49.99 Free 
Germany3 Days£9.99Free £49.99 Free 
Gibraltar5 Days£39.99Free Email for a quote £99.99 
Greece7 Days£39.99Free Email for a quote Free 
Hungary5 Days£9.99Free £49.99 Free 
Iceland5 Days£19.99Free Email for a quote Free 
Italy4 Days£9.99Free £49.99 Free 
Latvia5 Days£19.99Free Email for a quote Free 
Liechtenstein3 Days£29.99Free Email for a quote Email for a quote 
Lithuania5 Days£19.99Free Email for a quote Free 
Luxembourg2 Days£9.99Free £49.99 Free 
Malta5 Days £29.99Free Email for a quote Email for a quote 
Monaco3 Days£9.99Free £49.99 Free 
Montenegro7 Days£39.99Free Email for a quote £99.99 
Netherlands2 Days£9.99Free £49.99 Free 
Norway5 Days£19.99Free Email for a quote Free 
Poland5 Days£9.99Free £49.99 Free 
Portugal5 Days£9.99Free £49.99 Free 
Republic of Ireland2 Days£9.99Free £49.99 Free 
Romania5 Days£19.99Free Email for a quote Free 
Slovakia4 Days£9.99Free £49.99 Free 
Slovenia5 Days£9.99Free £49.99 Free 
Spain4 Days£9.99Free £49.99 Free 
Sweden5 Days£9.99Free £49.99 Free 
Switzerland3 Days£19.99Free Email for a quote Free 
Ukraine6 Days£29.99Free Email for a quote Email for a quote 


 

When will my order be dispatched?

 

Orders placed Monday - Friday before 1400 hrs are dispatched the same day

 

Orders placed Monday - Friday after 1400 hrs are dispatched the next work day

 

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

 

If there any issues with your order, you will be contacted promptly by a member of the Kites and More team.

 

How long will my order take to arrive?

Deliveries to the EU are sent via a road freight service. Depending on your specified country for delivery this can take between 2 - 6 days.

Are there any other charges?

We highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  Kites and More is not responsible for these charges and if they are due you should be contacted by your customs office. Sadly, if Kites and More sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to Kites and More minus the total shipping and returns costs.

How can will I know my order has been sent?

At the time of dispatch you will be notified by email that your order is on it's way to you.

How can I track my delivery?

Small items such as clothing are usual sent via Royal Mail. In this instance you will be sent a tracking code via email allowing you to follow your order.

Large items such as kites, kiteboards are sent via a dedicated courier service. For deliveries within the United Kingdom, Republic of Island, Channel Isle and Isle of Man this is Interlink Express. Should another courier be used you will be notified at the time of shipping. At the time of dispatch Kites and More pass your delivery details, mobile number and email address to the courier who then contacts you with a notice of delivery. If it is Interlink Express you will be contacted with an hour’s window of delivery.

Please be aware that all deliveries from Kites and More require a signature at the time of their arrival.

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Unchecked”.  If there is further refusal, please contact the us by phone or email us at customerservices@kites-and-more.com

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

The very last bit …

Kites and More reserve the right to amend orders placed with incorrect delivery options without notice. Kites and More reserves the right to refuse any order and will advise the potential purchaser in reasonable time. Kites and More does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Kites and More is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

International - including export without Tax

REST OF THE WORLD

What are the delivery charges?

CountryTime to DeliverOrders Under £250Orders Over £250Windsurf RigsKite TwinTipsInflatable SUPs & Wingsurfers
American Samoa £39.99FreeEmail for a quote£99.95 £99.99
Antigua and Barbuda £39.99FreeEmail for a quote£99.95 £99.99
Argentina £39.99FreeEmail for a quote£99.95 £99.99
Australia £39.99FreeEmail for a quote £99.95 £99.99
Azerbaijan £39.99FreeEmail for a quote £99.95 £99.99
Bahamas £39.99FreeEmail for a quote£99.95 £99.99
Bahrain £39.99FreeEmail for a quote £99.95 £99.99
Barbados £39.99FreeEmail for a quote £99.95 £99.99
Bermuda £39.99FreeEmail for a quote £99.95 £99.99
Bolivia £39.99FreeEmail for a quote £99.95 £99.99
Brazil £39.99FreeEmail for a quote £99.95 £99.99
British Virgin Islands £39.99FreeEmail for a quote£99.95 £99.99
Canada £39.99FreeEmail for a quote£99.95 £99.99
China £39.99FreeEmail for a quote £99.95 £99.99
Dominican Republic £39.99FreeEmail for a quote£99.95 £99.99
Egypt £39.99FreeEmail for a quote £99.95£99.99
Fiji £39.99FreeEmail for a quote£99.95£99.99
French Guiana £39.99FreeEmail for a quote £99.95 £99.99
French Polynesia £39.99FreeEmail for a quote£99.95 £99.99
French Southern Territories £39.99FreeEmail for a quote £99.95£99.99
Greenland £39.99FreeEmail for a quote £99.95£99.99
Hong Kong £39.99FreeEmail for a quote £99.95 £99.99
Kazakhstan £39.99FreeEmail for a quote £99.95 £99.99
Macau £39.99FreeEmail for a quote £99.95 £99.99
Macedonia £39.99FreeEmail for a quote £99.95£99.99
Mauritius £39.99FreeEmail for a quote £99.95 £99.99
Mexico £39.99FreeEmail for a quote £99.95£99.99
Moldova £39.99FreeEmail for a quote £99.95 £99.99
Morocco £39.99FreeEmail for a quote £99.95 £99.99
New Zealand £39.99FreeEmail for a quote £99.95 £99.99
Qatar £39.99FreeEmail for a quote £99.95 £99.99
Samoa £39.99FreeEmail for a quote £99.95 £99.99
Saudia Arabia £39.99FreeEmail for a quote £99.95 £99.99
Serbia £39.99FreeEmail for a quote £99.95 £99.99
Singapore £39.99FreeEmail for a quote £99.95 £99.99
South Africa £39.99FreeEmail for a quote £99.95 £99.99
Tunisia £39.99FreeEmail for a quote £99.95 £99.99
Turkey £39.99FreeEmail for a quote £99.95 £99.99
United Arab Emirates £39.99FreeEmail for a quote £99.95 £99.99
USA £39.99FreeEmail for a quote £99.95 £99.99

When will my order be dispatched?

Orders placed Monday - Friday before 1500 hrs are dispatched the same day.

Orders placed Monday - Friday after 1500 hrs are dispatched the next work day.

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

If there any issues with your order, you will be contacted promptly by a member of the Kites and More team!

 

I live outside of the European Union (EU), can I purchase exclusive of  Value Added Tax (VAT)?

Our website has the ability to recognize your browsing location and should display the pricing you are seeing accordingly. For example if you are based in the USA, then the price offered will be exclusive of VAT.

Please note however, if you are ordering from outside the EU yet shipping your order to an address within the EU, then your order will be subject to VAT.

If you experience issues with your order and would like some assistance please call us on 004423 8017 2189 or contact us via kiteteam@kites-and-more.com

Are there any other charges?

We highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  Kites and More is not responsible for these charges and if they are due you should be contacted by your customs office. Sadly, if Kites and More sends an item out and it is then rejected by the customer, you will receive a refund for the item when it is returned to us, less the total returns shipping costs and any associated charges.

How can will I know my order has been sent?

At the time of dispatch you will be notified via email that your order is on it's way to you.

How can I track my delivery?

At the time of dispatch you will be emailed details by the courier carrying your order along with a consignment number and a link to the track and trace section of the providers website.

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Damaged”.  If there is further refusal, please contact the us by phone or email us at customerservices@kites-and-more.com

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

The very last bit …

Kites and More reserve the right to amend orders placed with incorrect delivery options without notice. Kites and More reserves the right to refuse any order and will advise the potential purchaser in reasonable time. Kites and More does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Kites and More is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

However, if you find an item you would like to purchase and are prepared to arrange collection, we are happy to work with you to make this as smooth as possible. Please contact us directly at kiteteam@kites-and-more.com or on +442380 172186.

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