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Customer service is the key to our success at Kites and More; as we strive to become Number 1 for all things Kite-surfing in Europe. However, offering the very best advice and products means very little unless we can actually deliver for our customers. To achieve this we work with selected couriers who share our passion for timely customer service, keeping you informed every step of the way.

For full details of our delivery schedule in your country please select the region below to learn more about our service, the timings and how we will dispatch your order.

Delivery to England, Scotland and Wales (excluding Highlands and Islands)

What are the delivery charges?

 

Orders

Under £100

Orders

Over £100

Mainland UK£3.95Free
Mainland UK - Next Day£8.95Free
Mainland UK - Next Day Before 1200£14.95£9.95
Mainland UK - Next Day Before 1030£19.95£14.95
Mainland UK - Saturday Delivery

£19.95

£14.95

When will my order be dispatched?

Orders placed Monday - Friday before 1400 hrs are dispatched the same day

Orders placed Monday - Friday after 1400 hrs are dispatched the next work day

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

Should your requirements differ from the above please call us on 07469 850628 to discuss your needs.

If there any issues with your order, you will be contacted promptly by a member of the Kites and More team.

How long will my order take to arrive?

We carry large volumes of stock and are therefore able to offer extremely quick delivery. Most orders received before 1400 hrs are offered on a next day delivery service. If not next day, your item will take no more than 3 days to arrive although we will always aim for quicker. If you have any questions about the service your order is on then place contact us customerservice@kitesurfco.co.uk

Can I have my order delivered on a Saturday?

Yes, although Saturday delivery is likely to incur a small additional charge. Should you have any questions please contact us directly to discuss your requirements.

How can will I know my order has been sent?

At the time of dispatch you will be notified by email that your order is on it's way to you.

How can I track my delivery?

Small items such as clothing, dry bags etc are usually sent via Royal Mail. In this instance you will be sent a tracking code via email allowing you to follow your order.

Large items such as kiteboards, kites etc are sent via our dedicated courier service. For deliveries within the United Kingdom, Republic of Island, Channel Isle and Isle of Man this is Interlink Express. Should another courier be used you will be notified at the time of shipping. At the time of dispatch Kites and More pass your delivery details, mobile number and email address to the courier. The selected courier will then contact you with a notice of delivery. If it is Interlink Express you will be contacted with a day along with an hour’s window of delivery.

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Unchecked”.  If there is further refusal, please contact the us by phone or email us at customerservices@kitesurfco.co.uk

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

The very last bit …

Kites and More reserve the right to amend orders placed with incorrect delivery options without notice. Kites and More reserves the right to refuse any order and will advise the potential purchaser in reasonable time. Kites and More does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Kites and More is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

Delivery to Scottish Highlands and Islands (Channel Isles, Isle of Man, Isle of Wight, Northern Ireland, Republic of Ireland, Scottish Islands & Scilly Isles)

What are the delivery charges?

RegionOrders Under £100Orders Over £100Windsurf Rigs 
Alderney£7.95Free£49.99       
Guernsey£7.95Free£49.99
Jersey£7.95Free£49.99
Sark£7.95Free£49.99
Isle of Man£7.95Free£49.99
Isle of Wight£7.95Free£49.99
Scottish Islands£7.95Free£49.99


I live in the Channel Isles (outside the EU), can I purchase ex VAT?

Yes, we are pleased to offer an export service for customers outside of the EU from our store in Southampton, England. Please contact us via export@kitesurfco.co.uk or on 0044 7469 850628 to discuss your requirements.

When will my order be dispatched?

Orders placed Monday - Friday before 1400 hrs are dispatched the same day

Orders placed Monday - Friday after 1400 hrs are dispatched the next work day

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

If there any issues with your order, you will be contacted promptly by a member of the Kites and More team.

How long will my order take to arrive?

All orders destined to the Scottish Highlands and Islands are sent on at least a two day delivery service, although we will always for this as a minimum.

If for some reason this delivery service is not available you will be contacted by one of the Kites and More team.

Are there any other charges?

We highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  Kites and More is not responsible for these charges and if they are due you should be contacted by your customs office. Sadly, if Kites and More sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to Kites and More minus the total shipping and returns costs.

Can I have my order delivered on a Saturday?

Yes, this is possible. However it is likely to incur additional charges. Please contact us directly to discuss your requirements.

How can will I know my order has been sent?

At the time of dispatch you will be notified by email that your order is on it's way to you.

How can I track my delivery?

Small items such as clothing are usual sent via Royal Mail. In this instance you will be sent a tracking code via email allowing you to follow your order.

Large items such as kites, kiteboards etc are sent via a dedicated courier service. For deliveries within the United Kingdom, Republic of Island, Channel Isle and Isle of Man this is Interlink Express. Should another courier be used you will be notified at the time of shipping. At the time of dispatch Kites and More pass your delivery details, mobile number and email address to the courier who then contacts you with a notice of delivery. If it is Interlink Express you will be contacted with an hour’s window of delivery.

Please be aware that all deliveries from Kites and More require a signature at the time of their arrival.

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Unchecked”.  If there is further refusal, please contact the us by phone or email us at customerservices@kitesurfco.co.uk

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

The very last bit …

Kites and More reserve the right to amend orders placed with incorrect delivery options without notice. Kites and More reserves the right to refuse any order and will advise the potential purchaser in reasonable time. Kites and More does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Kites and More is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

Delivery to Europe

What are the delivery charges?

CountryTime to DeliverOrders Under £150Orders Over £150 Windsurf Rigs  
Albania6 Days£29.99Free Email for a quote  
Andorra4 Days£39.99Free Email for a quote  
Austria3 Days£9.99Free £49.99  
Belgium2 Days£9.99Free £49.99  
Bosnia and Herzegovina £29.99Free Email for a quote  
Bulgaria5 Days£19.99Free Email for a quote  
Croatia 6 Days£9.99Free £49.99  
Cyprus5 Days£39.99Free Email for a quote  
Czech Republic4 Days£9.99Free £49.99  
Denmark3 Days£9.99Free £49.99  
Estonia4 Days£9.99Free £49.99  
Finland5 Days£9.99Free £49.99  
France3 Days£9.99Free £49.99  
Germany3 Days£9.99Free £49.99  
Gibraltar5 Days£39.99Free Email for a quote  
Greece7 Days£39.99Free Email for a quote  
Hungary5 Days£9.99Free £49.99  
Iceland5 Days£19.99Free Email for a quote  
Italy4 Days£9.99Free £49.99  
Latvia5 Days£19.99Free Email for a quote  
Liechtenstein3 Days£29.99Free Email for a quote  
Lithuania5 Days£19.99Free Email for a quote  
Luxembourg2 Days£9.99Free £49.99  
Malta5 Days £29.99Free Email for a quote  
Monaco3 Days£9.99Free £49.99  
Montenegro7 Days£39.99Free Email for a quote  
Netherlands2 Days£9.99Free £49.99  
Norway5 Days£19.99Free Email for a quote  
Poland5 Days£9.99Free £49.99  
Portugal5 Days£9.99Free £49.99  
Republic of Ireland2 Days£9.99Free £49.99  
Romania5 Days£19.99Free Email for a quote  
Slovakia4 Days£9.99Free £49.99  
Slovenia5 Days£9.99Free £49.99  
Spain4 Days£9.99Free £49.99  
Sweden5 Days£9.99Free £49.99  
Switzerland3 Days£19.99Free Email for a quote  
Ukraine6 Days£29.99Free Email for a quote  


 

When will my order be dispatched?

 

Orders placed Monday - Friday before 1400 hrs are dispatched the same day

 

Orders placed Monday - Friday after 1400 hrs are dispatched the next work day

 

Orders placed Saturday, Sunday & UK Bank Holidays are dispatched the following work day.

 

If there any issues with your order, you will be contacted promptly by a member of the Kites and More team.

 

How long will my order take to arrive?

Deliveries to the EU are sent via a road freight service. Depending on your specified country for delivery this can take between 2 - 6 days.

Are there any other charges?

We highly recommend that you check your national import policy. It is essential that you understand and budget for any import taxes that you may have to pay.  Kites and More is not responsible for these charges and if they are due you should be contacted by your customs office. Sadly, if Kites and More sends an item out and it is then rejected by the customer due to these import charges you will receive the full refund for the item when it is returned to Kites and More minus the total shipping and returns costs.

How can will I know my order has been sent?

At the time of dispatch you will be notified by email that your order is on it's way to you.

How can I track my delivery?

Small items such as clothing are usual sent via Royal Mail. In this instance you will be sent a tracking code via email allowing you to follow your order.

Large items such as kites, kiteboards are sent via a dedicated courier service. For deliveries within the United Kingdom, Republic of Island, Channel Isle and Isle of Man this is Interlink Express. Should another courier be used you will be notified at the time of shipping. At the time of dispatch Kites and More pass your delivery details, mobile number and email address to the courier who then contacts you with a notice of delivery. If it is Interlink Express you will be contacted with an hour’s window of delivery.

Please be aware that all deliveries from Kites and More require a signature at the time of their arrival.

Please read this bit ...

We want to ensure you receive your item safely and securely. We ask that you inspect the packaging when the item arrives with the courier, before signing off the courier delivery. In the unlikely event of there being any damage please sign for the delivery and write "Damaged'.

If the packaging is damaged and the courier refuses to allow you to sign for the package as damaged, please take the time to unwrap and inspect the product prior to signing. If you cannot thoroughly check the goods please sign for them as “Unchecked”.  If there is further refusal, please contact the us by phone or email us at customerservices@kitesurfco.co.uk

Please remember it is your responsibility to inspect and confirm that the goods are in perfect condition before signing. If the goods are damaged and not signed for as such, we are afraid that we cannot accept any liability and the item will not be replaced or reimbursed.

The very last bit …

Kites and More reserve the right to amend orders placed with incorrect delivery options without notice. Kites and More reserves the right to refuse any order and will advise the potential purchaser in reasonable time. Kites and More does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless Kites and More is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

International - including export without Tax

REST OF THE WORLD

Unfortunately at this time due to prohibitive shipping costs and in some cases our couriers refusal to deliver to countries such as Russia and Brazil, we are unable to offer delivery outside of the UK and Europe.

However, if you find an item you would like to purchase and are prepared to arrange collection, we are happy ro work with you to make this as smooth as possible. Please contact us directly at export@kitesurfco.co.uk or on +442380 172186.

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